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My Skype for Business Calls Need to be Recorded, Right?

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime. That typically means that the contactRead More...
By : admin | Nov 16, 2017
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Skype for Business / Lync

Is Skype for Business (S4B) for everyone? Like anything we have to deal with in life it depends. There are many factors to take into consideration when considering S4B as your VoIPRead More...
By : admin | Nov 5, 2017
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Unified Communications ?

The term “Unified Communications” or “UC”gets thrown around lot these days and to some degree it can be pretty intimating. There is a “Seinfeld” episode in there some where I assure you…Read More...
By : admin | Nov 4, 2017
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Applications – Call Recording

The flexibility of Voice over IP has opened up many applications to the enterprise that were previously cost prohibitive or difficult to deploy. Call Recording is one of those applications that has benefitsRead More...
By : admin | Nov 3, 2017
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Analog Consolidation

One of the many benefits of the digital infrastructure is the ability quickly add new services and functionality from a centralized location. Gone are the days of having staff to support networksRead More...
By : admin | Nov 2, 2017
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IPBX Solutions

What is the right iPBX solution depends a lot on the enterprise and how they use voice service today. There are so many options available for On-Premise connectivity and a equal numberRead More...
By : admin | Nov 2, 2017
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SBC vs Gateway

The terms SBC and Gateway are use interchangeably on a regular basis. I do it all of the time but in reality they are two very distinct products in the VoIP world.Read More...
By : admin | Nov 2, 2017
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VoIP Security

If there is one you take away from this post, remember this name SIP Vicious because you will meet him or in this case “IT” one day. It is fascinating to work with clientsRead More...
By : admin | Nov 2, 2017
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E911 vs 911 – Is there a difference?

One of the most misunderstood VoIP topics that we deal with is the difference between 911 and E911 services. First lets address the “E” in E911, it stands for “Enhanced” not ’emergency’Read More...
By : admin | Nov 2, 2017
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Redundancy Not = Disaster Recovery

There is nothing worse than when the phone stops ringing and you get that cold clammy feeling that your day has been completely turned upside down. To make matters even worst, you know everyoneRead More...
By : admin | Nov 2, 2017
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A Matter of Phones

For those of you who remember, at one time innovation at the handset was limited. Replacing the standard handset cord with a 20′ cord was exciting. Adding the dongle that permitted theRead More...
By : admin | Nov 2, 2017