Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime. That typically means that the contactRead More…
Is Skype for Business (S4B) for everyone? Like anything we have to deal with in life it depends. There are many factors to take into consideration when considering S4B as your VoIPRead More…
The term “Unified Communications” or “UC”gets thrown around lot these days and to some degree it can be pretty intimating. There is a “Seinfeld” episode in there some where I assure you…Read More…
The flexibility of Voice over IP has opened up many applications to the enterprise that were previously cost prohibitive or difficult to deploy. Call Recording is one of those applications that has benefitsRead More…
One of the many benefits of the digital infrastructure is the ability quickly add new services and functionality from a centralized location. Gone are the days of having staff to support networksRead More…
What is the right iPBX solution depends a lot on the enterprise and how they use voice service today. There are so many options available for On-Premise connectivity and a equal numberRead More…
The terms SBC and Gateway are use interchangeably on a regular basis. I do it all of the time but in reality they are two very distinct products in the VoIP world.Read More…
If there is one you take away from this post, remember this name SIP Vicious because you will meet him or in this case “IT” one day. It is fascinating to work with clientsRead More…
One of the most misunderstood VoIP topics that we deal with is the difference between 911 and E911 services. First lets address the “E” in E911, it stands for “Enhanced” not ’emergency’Read More…
There is nothing worse than when the phone stops ringing and you get that cold clammy feeling that your day has been completely turned upside down. To make matters even worst, you know everyoneRead More…