Call Cabinet – Screenshot
Call Recording Subscription:
Capture screens in addition to voice calls to measure how employees handle customer situations.
- Helps provide a 360 view, along with the voice recording, to see the entire customer experience.
- Set the frequency and intervals of when each snapshot of a screen capture takes place. This can be set by minutes, seconds or even down to fractions of a second to provide a continuous feed of screen information without consuming network bandwidth.
- During playback of a call, Atmos PLUS will display a preview of the screen snapshot next to the call, along with a graphical marker in the call when the capture actually took place. Each Screen Capture has a marker so that the supervisor can monitor what is being said and what screen or application the employee is using during the call.